Slice Your MoneyMoney. Pizza. 2 of 3.
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Support

Need a hand?

Email contact@sliceyourmoney.com and a real person will read it. Slice is made by a very small team, so replies usually come within a couple of days.

Before you write: please include your device (iPhone 15, M2 MacBook Air, and so on), your iOS or macOS version, and the app version from Settings → About this slice. It saves a round trip and gets you a proper answer faster.

Common things

My data isn't syncing between devices

Check that both devices are signed into the same Apple Account and that iCloud Drive is on. In the app, open Settings and confirm sync is enabled on both. Sync runs when the app is open and can take a moment after a change, if a device has been asleep for a while, open the app and give it a few seconds. Pizza Party diagnostics in the app will tell you exactly what iCloud is reporting.

I've changed phone, how do I get my data across?

If sync was on, install the app on the new device, sign into the same Apple Account and choose "Restore my existing Slice" on the welcome screen. If sync was off, use Settings, then export on the old device, and import that backup file on the new one.

App Lock won't let me in

App Lock uses your device passcode and Face ID or Touch ID. If you have removed your device passcode since switching App Lock on, the app cannot verify you and will now let you in with an explanation, prompting you to add a passcode again. If you're stuck on an older version, adding a device passcode back in iOS Settings restores access immediately.

I bought Plus but it isn't showing

Open the app, go to Settings → Membership and restore, and tap "Restore purchases". Make sure you're signed into the Apple Account you bought it with. If it still doesn't appear, email us with the date of purchase and we'll sort it.

My bank statement import looks wrong

Slice shows you a preview of exactly what it understood before importing anything, please check the dates and amounts there. Different banks export wildly different formats; if yours reads incorrectly, email us a small sample file (feel free to change the numbers and merchant names first) and we'll add support for it.

How do I cancel Plus?

Subscriptions are managed by Apple: open the Settings app on your iPhone, tap your name, then Subscriptions. Cancelling never deletes anything you've recorded, the free app carries on working.

How do I delete everything?

Settings, then delete all data, inside the app. That clears your records on the device and from your private iCloud. Deleting the app removes its local storage as well.

Feature requests and bugs

Genuinely welcome, and read personally. If something is broken, tell us what you expected and what happened instead, that one sentence is worth more than any crash log we don't collect.

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